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Boardmaker 7
Overview
We're aware of some issues preventing our customers from properly using Boardmaker 7 and would like to offer guidance. Start by selecting an area for answers to frequently asked questions.
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| What is the current version of Boardmaker 7 Editor? |
|
| How do I update to the latest version of Boardmaker 7 Editor? | Users on Boardmaker Editor 7.1.0 or higher will see an Update Available button in the Editor. Click Update Available and follow the prompts to Download and Update. Users on version 7.0.4 or older will need to download the latest version of Boardmaker 7 Editor and then install. Chromebook users will update from Google Play Store, with no uninstallation necessary for Chromebooks. |
| What changes will users see after installing the Boardmaker 7 Editor with the TD Updater? Status: Helpful tip | Customers will now be notified from within the software when a new update is available and given the ability to control when new updates are applied without the need for them to manually uninstall/reinstall to receive future updates |
| Why is the TD Updater only available for Windows and Mac? What about Chromebook users? Status: Helpful tip | Chromebook users will continue to receive updates to the Boardmaker 7 Editor through the Google Play Store. |
| How will I know if the TD Updater is working? Will you continue to provide announcements about new updates when they are released? Status: Helpful tip | We will continue to notify users of future Boardmaker 7 Editor improvements. In addition, users will now be notified of new updates directly through the Boardmaker 7 Editor application. |
| What Settings are available in the TD Updater? Status: Helpful tip | The TD Updater allows users to turn on/off Auto-Check for Updates and Auto-Download for Updates. When Auto-Check for Updates is turned off users will not be notified of new updates and will have to Check for Updates to see if a new update is available. When Automatic Download is turned off, new updates will not be downloaded until the user initiates the update. Please download our IT Deployment Guide for additional advanced installation support. |
| What troubleshooting tools are available in the TD Updater? Status: Helpful tip | If an update is unsuccessful, the TD Updater will offer users the ability to Rollback and/or Repair. Rollback uninstalls the current version of the software and reinstalls the previous version if a user is having trouble using the software after an update. |
| Why did you create a separate TD Updater tool instead of building the update functionality into the Boardmaker 7 Editor? Status: Helpful tip | The TD Updater was built as a separate application based on current best practices. Creating a separate tool also allows us to use the same update mechanism for the Boardmaker 7 Editor and, eventually the Boardmaker 7 Student Center, so that customers who are using both applications can update through a single tool. |
| How long will it take for the software to update when a new update is initiated? Status: Helpful tip | Update length will vary based on an array of variables, including the size of the update, internet speed and bandwidth, computer specs, and the process used to deploy the update. |
| What happens if my computer shuts down while I am in the middle of downloading or applying an update? Status: Helpful tip | If the update is interrupted because of a system restart you will need to reinitiate the update through the application or through the TD Updater. |
| If I turn off updates for my instructors, how will I need to update their devices? Status: Helpful tip | Please see the Boardmaker 7 IT Deployment Guide. |
| Why does my entire screen turn white while using the Editor? Status: Helpful tip | We are aware of a problem and working on a fix. In the meantime, we have a workaround that is very often effective. Please read our detailed support article. |
| What should I do if I can’t open some of the Activities to Go in my Editor? Status: Helpful tip | If you do not see thumbnails of Activities-to-Go activities you have added to your curriculum in the My Curriculum section of the Boardmaker Editor, you may be able to access the activities in the Editor through the Open menu. Read our quick guide. |
| Why aren’t my activities syncing between the Editor and website? Status: Helpful tip | Best practices for syncing are: saving to correct folder, not using any special characters in the title, file sizes under 120MB, returning to the dashboard of the editor after saving, and allowing the Editor to stay open until the activity syncs. |
| How do I manually uninstall and reinstall Boardmaker 7? Status: Helpful tip | Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you. Windows
Mac
|
| What should I do if my PODD books aren’t working properly in Boardmaker 7? Status: Helpful tip | We are currently experiencing issues in the conversion process and are working to resolve it as quickly as possible. Please visit our PODD in Boardmaker 7 page for assistance with PODD printing. |
| Why is drag and drop lagging or not placing items? Status: Helpful tip | Drag and drop works correctly if you have your monitor scaled at 100%, but if you change it to be higher than 100%, this will cause it to lag. |
| What was included in the latest Boardmaker 7 Editor Release? Status: Helpful tip | View the most updated release notes. |
| How do I check which version of the software I’m using? Status: Helpful tip | Windows/Chromebook
Mac
|
| What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites? Status: Helpful tip | Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. View the complete URL whitelist for Boardmaker. |
| What should I do if am getting an ‘initializing file handler’ error and then my Mac freezes? Status: Helpful tip | Please update your operating system and this should quickly solve your issue. |
| What should I do if am getting an ‘initializing file handler’ error and then my Mac freezes? Status: Helpful tip | Please update your operating system and this should quickly solve your issue. |
| How do I save Boardmaker 7 activities when editing on a Chromebook? Status: Helpful tip | We have created a support article on this topic. |
| How do I create a PDF or print from a Chromebook? Status: Helpful tip | We have created a support article on this topic. |
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| What is the current version of Boardmaker 7 Student Center? Status: Helpful tip |
|
| How do I update to the latest version of Boardmaker 7 Student Center? Status: Helpful tip |
|
| How do I manually uninstall and reinstall Boardmaker 7? Status: Helpful tip | Please do the manual steps below. Note: If you are part of an organization, you may need your IT department to push/install this software for you. Windows
Mac
iOS and Chromebook users must use the App Store or Google Play Store . |
| How do I check which version of the software I’m using? Status: Helpful tip | Windows/Chromebook/Mac/iPad
|
| What was included in the latest Boardmaker 7 Student Center Release? Status: Helpful tip | View the most updated release notes. |
| Does the Student Center also get updates through the TD Updater? Status: Helpful tip | Currently, the TD Updater is only available for the Boardmaker 7 Editor. The TD Updater may be made available for the Boardmaker 7 Student Center in a future release of the Student Center. Customers will be notified when this is available. |
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| What should I do if I can’t open some of the Activities-to-Go in my Editor? Status: Help tip | If you do not see thumbnails of Activities-to-Go activities you have added to your curriculum in the My Curriculum section of the Boardmaker Editor, you may be able to access the activities in the Editor through the Open menu. Read our quick guide for additional information. |
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| Why aren’t my activities syncing between the Editor and website? Status: Work in progress | Best practices for syncing are saving to correct folder, not using any special characters in the title, file sizes under 120MB, returning to the dashboard of the editor after saving, and allowing the Editor to stay open until the activity syncs. |