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Boardmaker 7
Overview
We're aware of some issues preventing our customers from properly using Boardmaker 7 and would like to offer guidance. Start by selecting an area for answers to frequently asked questions.
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| Why are my activities not syncing between the Editor and the myBoardmaker website? Status: Work in Progress | We are aware that file sync is not working on some accounts. Some users are experiencing that newly created activities do not show in myBoardmaker > My Activities and some are experiencing updates to existing activities are also not being pushed the myBoardmaker site. Typically, the app shows the most recent version. Our team is working to resolve this issue as quickly as we can. |
| Why am I unable to download an activity when it’s details have been edited on myBoardmaker? Status: Resolved 2/16/2021 | Our team released a Site and Services Update that addressed this issue on the evening of February 16th. |
| Why am I not seeing results under My Media when searching in symbols? Status: Work in Progress | We are aware of some users not seeing their media as results in the symbol search, even when they search for them. Our team is working to resolve this issue as quickly as we can. |
| Why is drag and drop lagging or not placing items? Status: Helpful tip | Drag and drop works correctly if you have your monitor scaled at 100%, but if you change it to be higher than 100%, this will cause it to lag. |
| What was included in the Boardmaker Editor 7.0.3 Release? Status: Released | Boardmaker Editor 7.0.3 fixed four bugs in the software including errors when attempting to drag and drop an unsupported file into My Boardmaker, invalid grid size in user settings, the Editor crashing after loading a white screen, and the Editor crashing after a new activity is created. |
| How do I check which version of the software I’m using? Status: Helpful tip | Windows
Mac
|
| How do I manually install and reinstall Boardmaker 7? Status: Helpful tip | Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you.
Mac
If you cannot locate your Macintosh HD folder |
| What should I do if I have previously installed Boardmaker 7 and it was working for me, but now I see the message I was when I had the pre-release version of it? Status: Helpful tip | This will require a complete uninstall and reinstall of the software and requires that you have administrator privileges, so your IT team may need to become involved. If you have administrator privileges, you can download the full installer here, uninstall the current version, and run the full new install. If you are running on a Mac, you may see a dialog popup that says “an update is ready to install. Boardmaker 7 is trying to add a helper tool.” At this point, you need to enter the administrator username and password for the update to complete. |
| What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites? Status: Helpful tip | Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. Here is the complete list:
For some configurations, the following domains must also be whitelisted:
|
| What should I do if I try to print a PDF of an activity and it’s coming up blank or not showing updates I’ve made? Status: Helpful tip | If you select ‘Create PDF’ after making changes to an activity without saving your work, those changes will not be reflected in the PDF. Please save before selecting Create PDF. |
| What should I do if the Editor is working very slowly? Status: Work in progress | We’re aware of this issue and are working to resolve it as quickly as possible. |
| What should I do if my organization is using a proxy server and I get ‘timed out’ error messages? Status: Work in progress | If your organization uses a proxy server to secure connections between software running on their network and required outside sources, the Boardmaker 7 software may not launch properly, or may produce some errors. Please contact Support to work with our network engineer. |
| What should I do if am getting an ‘initializing file handler’ error and then my Mac freezes? Status: Resolved if you take these steps | Please update your operating system and this should quickly solve your issue. |
| What should I do if I get a malicious software pop-up when trying to install Editor on my Mac? Status: Resolved if you take these steps | 1. First, right click (or control+click) on the icon 2. Select ‘Open’ in the menu that pops up 3. Select ‘Open’ in the new window that pops up
If that does not work, try the following: 1. Open your System Preferences 2. Select ‘Security and Privacy’
Under ‘General’ you should see a section called ‘Allow apps downloaded from’. It is likely set to App Store. Change that to ‘Anywhere’. If this is a school or work computer, you may need your internal IT department’s assistance. |
| How do I save Boardmaker 7 activities when editing on a Chromebook? Status: Resolved if you take these steps | We have created a support article on this topic. |
| How do I create a PDF or print from a Chromebook? Status: Resolved if you take these steps | We have created a support article on this topic. |
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| What should I do if I cannot download new activities to the Boardmaker 7 Student Center or am having issues playing previously downloaded activities? Status: Work in Progress | We are aware of an issue in the Boardmaker 7 Student Center that has prevented users from downloading new activities and disrupted the ability to play previously downloaded activities since the release on November 17th. We have solved some of these issues in a Services release in January, but we realize there are still issues that need to be resolved. |
| What should I do if my PODD books aren’t working properly in Boardmaker 7? Status: Work in Progress | We are currently experiencing issues in the conversion process and are working to resolve it as quickly as possible. Please contact Support if you need a temporary copy of Boardmaker v6. |
| Why am I unable to download an activity when it’s details have been edited on myBoardmaker? Status: Resolved 2/16/2021 | Our team released a Site and Services Update that addressed this issue on the evening of February 16th. |
| I’m a Tobii Dynavox eye gaze user with an I-12/I-15, why can’t I play activities created in the Boardmaker 7 Editor in the legacy Student Center app? Status: Resolved 2/16/2021 | Our team released a Site and Services Update on the evening of February 16th that made Legacy Student Center fully compatible with Boardmaker 7 activities. |
| What should I do if my images aren’t loading properly in Core First Learning, Expedition Education, Reading Avenue and Book Bridge? Status: Resolved 3/1/2021 | All images are visible when playing Core First Learning, Reading Avenue, Book Bridge, and Expedition Education activities in the Boardmaker 7 Student Center and the legacy Boardmaker Student Center. NOTE: Activities that are in a user’s playlist will not automatically be fixed. Users must remove the affected activities from their student and instructor playlists and reassign them to see the images. |
| When I try to play Reading Avenue activities that have recordings, none of them are playing, why? Status: Work in progress | We’re aware of this issue and are working to resolve it as quickly as possible. |
| What should I do if the Student Center is working very slowly? Status: Work in progress | We’re aware of this issue and are working to resolve it as quickly as possible |
| How do I check which version of the software I’m using? Status: Helpful tip | Windows
Mac
|
| How do I manually install and reinstall Boardmaker 7? Status: Helpful tip | Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you. Windows
Mac
If you cannot locate your Macintosh HD folder |
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| What should I do if my images aren’t loading properly in Core First Learning, Expedition Education, Reading Avenue and Book Bridge? Status: Resolved 3/1/2021 | All images are visible when playing Core First Learning, Reading Avenue, Book Bridge, and Expedition Education activities in the Boardmaker 7 Student Center and the legacy Boardmaker Student Center. NOTE: Activities that are in a user’s playlist will not automatically be fixed. Users must remove the affected activities from their student and instructor playlists and reassign them to see the images. |
| When I try to play Reading Avenue activities that have recordings, none of them are playing, why? Status: Work in Progress | We’re aware of this issue and are working to resolve it as quickly as possible. |
| I'm trying to use a template and it's not working. Do you have a list of templates that are broken? Status: Work in Progress | Here is the list of Print and Interactive Templates by language that are currently broken and will be fixed in a coming release: Australia/Australia Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf UK/UK Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf US/US Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf |
We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.
| Question | Answer |
| What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites? Status: Helpful tip | Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. Here is the complete list:
For some configurations, the following domains must also be whitelisted:
|
| What should I do if I cannot download new activities to the Boardmaker 7 Student Center or am having issues playing previously downloaded activities? Status: Work in Progress | We are aware of an issue in the Boardmaker 7 Student Center that has prevented users from downloading new activities and disrupted the ability to play previously downloaded activities since the release on November 17th. We have solved some of these issues in a Services release in January, but we realize there are still issues that need to be resolved. |
| Why are my activities not syncing between the Editor and the myBoardmaker website? Status: Work in Progress | We are aware that file sync is not working on some accounts. Some users are experiencing that newly created activities do not show in myBoardmaker > My Activities and some are experiencing updates to existing activities are also not being pushed the myBoardmaker site. Typically, the app shows the most recent version. Our team is working to resolve this issue as quickly as we can. |
| Why am I unable to download an activity when it’s details have been edited on myBoardmaker? Status: Resolved 2/16/2021 | Our team released a Site and Services Update that addressed this issue on the evening of February 16th. |