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Boardmaker 7 Help

Boardmaker 7 Help

Boardmaker 7

Overview

  • Overview
  • Editor
  • Student Center
  • Curriculum
  • myBoardmaker

Boardmaker FAQs & Guidance

We're aware of some issues preventing our customers from properly using Boardmaker 7 and would like to offer guidance. Start by selecting an area for answers to frequently asked questions.

Editor

Student Center

Curriculum

myBoardmaker

Editor

Student Center

Curriculum

myBoardmaker

Digital

Student Center

Curriculum

myBoardmaker

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

Why are my activities not syncing between the Editor and the myBoardmaker website?

Status: Work in Progress

We are aware that file sync is not working on some accounts. Some users are experiencing that newly created activities do not show in myBoardmaker > My Activities and some are experiencing updates to existing activities are also not being pushed the myBoardmaker site. Typically, the app shows the most recent version. Our team is working to resolve this issue as quickly as we can.

Why am I unable to download an activity when it’s details have been edited on myBoardmaker?

Status: Resolved 2/16/2021

Our team released a Site and Services Update that addressed this issue on the evening of February 16th.

Why am I not seeing results under My Media when searching in symbols?

Status: Work in Progress

We are aware of some users not seeing their media as results in the symbol search, even when they search for them. Our team is working to resolve this issue as quickly as we can.

Why is drag and drop lagging or not placing items?

Status: Helpful tip

Drag and drop works correctly if you have your monitor scaled at 100%, but if you change it to be higher than 100%, this will cause it to lag.

What was included in the Boardmaker Editor 7.0.3 Release?

Status: Released

Boardmaker Editor 7.0.3 fixed four bugs in the software including errors when attempting to drag and drop an unsupported file into My Boardmaker, invalid grid size in user settings, the Editor crashing after loading a white screen, and the Editor crashing after a new activity is created.

How do I check which version of the software I’m using?

Status: Helpful tip

Windows

  • Open the Boardmaker 7 Editor or Boardmaker 7 Student Center
  • Click on the three lines in the top left corner
  • Scroll down, and select “About Boardmaker 7 Editor” or “About Boardmaker 7 Student Center”
  • The version number will be listed below the logo on the window that pops up

Mac

  • Open the Boardmaker 7 Editor or Boardmaker 7 Student Center
  • Go to the menu bar in the top left corner and click "Boardmaker 7 Editor"
  • Select “About Boardmaker 7 Editor” or “About Boardmaker 7 Student Center”
  • The version number will be listed below the logo on the window that pops up

How do I manually install and reinstall Boardmaker 7?

Status: Helpful tip

Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you.

  • Windows
  • From the Windows start menu, open Settings on your device 
  • Select Apps 
  • Under the Apps & features section, select the Boardmaker 7 Editor and/or Boardmaker 7 Student Center
  • Click Uninstall 
  • You will be prompted to confirm that you wish to uninstall; select Uninstall again to confirm 
  • You will see a window that shows the progress of the uninstall. You may also be asked if you want to allow the software to make a change to your machine. Select Yes when you see this window 
  • After the software has been uninstalled, download the new versions here

Mac

  • Uninstall Boardmaker 7 Editor and/or Student Center 
    - In your Finder window, open Applications
    - Select the Boardmaker 7 app icon then drag it to the trash can to delete
    - Open up your *Macintosh HD folder in your Finder window
    - Go to /Library/Application Support/Boardmaker 7 Editor; If folder is not visible press cmd + shift + [.] to show to show hidden folders (Folder will not be visible if you have not completely installed Boardmaker 7, by adjusting your Security & Privacy settings to “Open Anyways”)
    - Drag the entire Boardmaker 7 Editor folder to the trash 
    - Empty trash 

If you cannot locate your Macintosh HD folder 
- In the Apple menu: Select Go 
- Select Go to Folder 
- Type ~/Library/ 
- Select Go 
- The contents of the library will be visible, and the Application Support folder should show 
- Delete the Boardmaker 7 Editor folder
- After the software has been uninstalled, download the new versions here

What should I do if I have previously installed Boardmaker 7 and it was working for me, but now I see the message I was when I had the pre-release version of it?

Status: Helpful tip

Boardmaker 7 installer error

This will require a complete uninstall and reinstall of the software and requires that you have administrator privileges, so your IT team may need to become involved. If you have administrator privileges, you can download the full installer here, uninstall the current version, and run the full new install.

If you are running on a Mac, you may see a dialog popup that says “an update is ready to install. Boardmaker 7 is trying to add a helper tool.” At this point, you need to enter the administrator username and password for the update to complete.

What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites?

Status: Helpful tip

Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. Here is the complete list:

  • amazonaws.com
  • bing.net
  • bm-svc-prod-sr.service.signalr.net
  • bm-services.azure-api.net
  • bmactivityuploadstorage.blob.core.windows.net
  • bmprodactivitystorage.blob.core.windows.net
  • bmrubprodstor.file.core.windows.net
  • boardmaker.onfastspring.com
  • boardmakeronline.com
  • boardmakerservices.com
  • cloudflare.com
  • goboardmaker.com
  • myboardmaker.com
  • mytobiidynavox.com
  • tdlicensing.com
  • tdvox.web-downloads.s3.amazonaws.com
  • tobiidynavox.com

 

For some configurations, the following domains must also be whitelisted:

  • *.boardmakeronline.com
  • *.boardmakerservices.com
  • *.myboardmaker.com
  • *.tdlicensing.com
  • *.tobiidynavox.com

What should I do if I try to print a PDF of an activity and it’s coming up blank or not showing updates I’ve made?

Status: Helpful tip

If you select ‘Create PDF’ after making changes to an activity without saving your work, those changes will not be reflected in the PDF. Please save before selecting Create PDF.

What should I do if the Editor is working very slowly?

Status: Work in progress

We’re aware of this issue and are working to resolve it as quickly as possible.

What should I do if my organization is using a proxy server and I get ‘timed out’ error messages?

Status: Work in progress

If your organization uses a proxy server to secure connections between software running on their network and required outside sources, the Boardmaker 7 software may not launch properly, or may produce some errors. Please contact Support to work with our network engineer.

What should I do if am getting an ‘initializing file handler’ error and then my Mac freezes?

Status: Resolved if you take these steps

Please update your operating system and this should quickly solve your issue. 

What should I do if I get a malicious software pop-up when trying to install Editor on my Mac?

Status: Resolved if you take these steps

Boardmaker 7 editor Error message

1. First, right click (or control+click) on the icon

2. Select ‘Open’ in the menu that pops up

3. Select ‘Open’ in the new window that pops up

 

If that does not work, try the following:

1. Open your System Preferences

2. Select ‘Security and Privacy’

 

Under ‘General’ you should see a section called ‘Allow apps downloaded from’. It is likely set to App Store. Change that to ‘Anywhere’.

If this is a school or work computer, you may need your internal IT department’s assistance.

How do I save Boardmaker 7 activities when editing on a Chromebook?

Status: Resolved if you take these steps

We have created a support article on this topic.

How do I create a PDF or print from a Chromebook?

Status: Resolved if you take these steps

We have created a support article on this topic. 

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

What should I do if I cannot download new activities to the Boardmaker 7 Student Center or am having issues playing previously downloaded activities?

Status: Work in Progress

We are aware of an issue in the Boardmaker 7 Student Center that has prevented users from downloading new activities and disrupted the ability to play previously downloaded activities since the release on November 17th. We have solved some of these issues in a Services release in January, but we realize there are still issues that need to be resolved.

What should I do if my PODD books aren’t working properly in Boardmaker 7?

Status: Work in Progress

We are currently experiencing issues in the conversion process and are working to resolve it as quickly as possible. Please contact Support if you need a temporary copy of Boardmaker v6.

Why am I unable to download an activity when it’s details have been edited on myBoardmaker?

Status: Resolved 2/16/2021

Our team released a Site and Services Update that addressed this issue on the evening of February 16th.

I’m a Tobii Dynavox eye gaze user with an I-12/I-15, why can’t I play activities created in the Boardmaker 7 Editor in the legacy Student Center app? 

Status: Resolved 2/16/2021

Our team released a Site and Services Update on the evening of February 16th that made Legacy Student Center fully compatible with Boardmaker 7 activities.

What should I do if my images aren’t loading properly in Core First Learning, Expedition Education, Reading Avenue and Book Bridge? 

Status: Resolved 3/1/2021

All images are visible when playing Core First Learning, Reading Avenue, Book Bridge, and Expedition Education activities in the Boardmaker 7 Student Center and the legacy Boardmaker Student Center.

NOTE: Activities that are in a user’s playlist will not automatically be fixed. Users must remove the affected activities from their student and instructor playlists and reassign them to see the images.

When I try to play Reading Avenue activities that have recordings, none of them are playing, why?

Status: Work in progress

We’re aware of this issue and are working to resolve it as quickly as possible. 

What should I do if the Student Center is working very slowly? 

Status: Work in progress

We’re aware of this issue and are working to resolve it as quickly as possible

How do I check which version of the software I’m using?

Status: Helpful tip

Windows

  • Open the Boardmaker 7 Editor or Boardmaker 7 Student Center
  • Click on the three lines in the top left corner
  • Scroll down, and select “About Boardmaker 7 Editor” or “About Boardmaker 7 Student Center”
  • The version number will be listed below the logo on the window that pops up

Mac

  • Open the Boardmaker 7 Editor or Boardmaker 7 Student Center
  • Go to the menu bar in the top left corner and click "Boardmaker 7 Editor"
  • Select “About Boardmaker 7 Editor” or “About Boardmaker 7 Student Center”
  • The version number will be listed below the logo on the window that pops up

How do I manually install and reinstall Boardmaker 7?

Status: Helpful tip

Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you.

Windows

  • From the Windows start menu, open Settings on your device 
  • Select Apps 
  • Under the Apps & features section, select the Boardmaker 7 Editor and/or Boardmaker 7 Student Center
  • Click Uninstall 
  • You will be prompted to confirm that you wish to uninstall; select Uninstall again to confirm 
  • You will see a window that shows the progress of the uninstall. You may also be asked if you want to allow the software to make a change to your machine. Select Yes when you see this window 
  • After the software has been uninstalled, download the new versions here

Mac

  • Uninstall Boardmaker 7 Editor and/or Student Center 
    - In your Finder window, open Applications
    - Select the Boardmaker 7 app icon then drag it to the trash can to delete
    - Open up your *Macintosh HD folder in your Finder window
    - Go to /Library/Application Support/Boardmaker 7 Editor; If folder is not visible press cmd + shift + [.] to show to show hidden folders (Folder will not be visible if you have not completely installed Boardmaker 7, by adjusting your Security & Privacy settings to “Open Anyways”)
    - Drag the entire Boardmaker 7 Editor folder to the trash 
    - Empty trash 

If you cannot locate your Macintosh HD folder 
- In the Apple menu: Select Go 
- Select Go to Folder 
- Type ~/Library/ 
- Select Go 
- The contents of the library will be visible, and the Application Support folder should show 
- Delete the Boardmaker 7 Editor folder
- After the software has been uninstalled, download the new versions here 

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

What should I do if my images aren’t loading properly in Core First Learning, Expedition Education, Reading Avenue and Book Bridge? 

Status: Resolved 3/1/2021

All images are visible when playing Core First Learning, Reading Avenue, Book Bridge, and Expedition Education activities in the Boardmaker 7 Student Center and the legacy Boardmaker Student Center.

NOTE: Activities that are in a user’s playlist will not automatically be fixed. Users must remove the affected activities from their student and instructor playlists and reassign them to see the images.                                                                                                                                                                                                                                                                                                                                                          

When I try to play Reading Avenue activities that have recordings, none of them are playing, why?

Status: Work in Progress

We’re aware of this issue and are working to resolve it as quickly as possible.

I'm trying to use a template and it's not working. Do you have a list of templates that are broken?

Status: Work in Progress

Here is the list of Print and Interactive Templates by language that are currently broken and will be fixed in a coming release:

Australia/Australia Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf
Australia/Australia Print Templates/Books and Presentations/Book - Picture Only (Landscape).bstf
Australia/Australia Print Templates/Books and Presentations/Book - Text Left (Landscape).bptf
Australia/Australia Print Templates/Books and Presentations/Book - Text Left (Landscape).bstf
Australia/Australia Print Templates/Books and Presentations/Book - Text Only (Landscape).bptf
Australia/Australia Print Templates/Books and Presentations/Book - Text Only (Landscape).bstf
Australia/Australia Print Templates/Books and Presentations/Book - Text Right (Landscape).bptf
Australia/Australia Print Templates/Books and Presentations/Book - Text Right (Landscape).bstf

Danish/Danish Print Templates/Bog - kun billeder (landskab).bptf
Danish/Danish Print Templates/Bog - kun billeder (landskab).bstf
Danish/Danish Print Templates/Bog - kun tekst (landskab).bptf
Danish/Danish Print Templates/Bog - kun tekst (landskab).bstf
Danish/Danish Print Templates/Bog - tekst højre (Landskab).bptf
Danish/Danish Print Templates/Bog - tekst højre (Landskab).bstf
Danish/Danish Print Templates/Bog - tekst venstre (landskab).bptf
Danish/Danish Print Templates/Bog - tekst venstre (landskab).bstf

Finnish/Finnish Print Templates/Kirja - Pelkkä kuva (vaaka).bptf
Finnish/Finnish Print Templates/Kirja - Pelkkä kuva (vaaka).bstf
Finnish/Finnish Print Templates/Kirja - Pelkkä teksti (vaaka).bptf
Finnish/Finnish Print Templates/Kirja - Pelkkä teksti (vaaka).bstf
Finnish/Finnish Print Templates/Kirja - Teksti oikealla (vaaka).bptf
Finnish/Finnish Print Templates/Kirja - Teksti oikealla (vaaka).bstf
Finnish/Finnish Print Templates/Kirja - Teksti vasemmalla (vaaka).bptf
Finnish/Finnish Print Templates/Kirja - Teksti vasemmalla (vaaka).bstf

French/French Print Templates/Cahier de communication Core First 6x6.bptf
French/French Print Templates/Cahier de communication Core First 7x9.bptf
French/French Print Templates/Livre - Images (paysage).bptf
French/French Print Templates/Livre - Images (paysage).bstf
French/French Print Templates/Livre - Text à gauche (paysage).bptf
French/French Print Templates/Livre - Text à gauche (paysage).bstf
French/French Print Templates/Livre - Texte uniquement (paysage).bptf
French/French Print Templates/Livre - Texte uniquement (paysage).bstf
French/French Print Templates/Livre - Texte à droite (paysage).bptf
French/French Print Templates/Livre - Texte à droite (paysage).bstf

German/German Print Templates/Buch - Nur Bild (Querformat).bptf
German/German Print Templates/Buch - Nur Bild (Querformat).bstf
German/German Print Templates/Buch - Nur Text (Querformat).bptf
German/German Print Templates/Buch - Nur Text (Querformat).bstf
German/German Print Templates/Buch - Text links (Querformat).bptf
German/German Print Templates/Buch - Text links (Querformat).bstf
German/German Print Templates/Buch - Text rechts (Querformat).bptf
German/German Print Templates/Buch - Text rechts (Querformat).bstf

Italian/Italian Print Templates/Libro - Solo Figura (Orizzontale).bptf
Italian/Italian Print Templates/Libro - Solo Figura (Orizzontale).bstf
Italian/Italian Print Templates/Libro - Solo Testo (Orizzontale).bptf
Italian/Italian Print Templates/Libro - Solo Testo (Orizzontale).bstf
Italian/Italian Print Templates/Libro - Testo a destra (orizzontale).bptf
Italian/Italian Print Templates/Libro - Testo a destra (orizzontale).bstf
Italian/Italian Print Templates/Libro - Testo a sinistra (orizzontale).bptf
Italian/Italian Print Templates/Libro - Testo a sinistra (orizzontale).bstf

Norwegian/Norwegian Interactive Templates/Stemple - Små symboler.bptf
Norwegian/Norwegian Interactive Templates/Stemple - Små symboler.bstf
Norwegian/Norwegian Interactive Templates/Stemple - Store symboler.bptf
Norwegian/Norwegian Interactive Templates/Stemple - Store symboler.bstf
Norwegian/Norwegian Print Templates/Bok - Kun bilde (Landskap).bptf
Norwegian/Norwegian Print Templates/Bok - Kun bilde (Landskap).bstf
Norwegian/Norwegian Print Templates/Bok - Kun tekst (Landskap).bptf
Norwegian/Norwegian Print Templates/Bok - Kun tekst (Landskap).bstf
Norwegian/Norwegian Print Templates/Bok - Tekst venstre (Landskap).bptf
Norwegian/Norwegian Print Templates/Bok - Tekst venstre (Landskap).bstf
Norwegian/Norwegian Print Templates/Bok - Test høyre (Landskap).bptf
Norwegian/Norwegian Print Templates/Bok - Test høyre (Landskap).bstf

Polish/Polish Print Templates/Książka - tekst po lewej stronie, poziomo.bptf
Polish/Polish Print Templates/Książka - tekst po lewej stronie, poziomo.bstf
Polish/Polish Print Templates/Książka - tekst po prawej stronie, poziomo.bptf
Polish/Polish Print Templates/Książka - tekst po prawej stronie, poziomo.bstf
Polish/Polish Print Templates/Książka - tylko ilustracje, poziomo.bptf
Polish/Polish Print Templates/Książka - tylko ilustracje, poziomo.bstf
Polish/Polish Print Templates/Książka - tylko tekst, poziomo.bptf
Polish/Polish Print Templates/Książka - tylko tekst, poziomo.bstf

Portuguese-BR/Portuguese-BR Print Templates/Livro - Somente imagem (Paisagem).bptf
Portuguese-BR/Portuguese-BR Print Templates/Livro - Somente imagem (Paisagem).bstf
Portuguese-BR/Portuguese-BR Print Templates/Livro - Texto à direita (paisagem).bptf
Portuguese-BR/Portuguese-BR Print Templates/Livro - Texto à direita (paisagem).bstf
Portuguese-BR/Portuguese-BR Print Templates/Livro - Texto à esquerda (paisagem).bptf
Portuguese-BR/Portuguese-BR Print Templates/Livro - Texto à esquerda (paisagem).bstf
Portuguese-BR/Portuguese-BR Print Templates/Livro - somente texto (paisagem).bptf
Portuguese-BR/Portuguese-BR Print Templates/Livro - somente texto (paisagem).bstf

Russian/Russian Print Templates/Книга - Текст слева (альбомная ориентация).bptf
Russian/Russian Print Templates/Книга - Текст слева (альбомная ориентация).bstf
Russian/Russian Print Templates/Книга - Текст справа (альбомная ориентация).bptf
Russian/Russian Print Templates/Книга - Текст справа (альбомная ориентация).bstf
Russian/Russian Print Templates/Книга - Только картинки (альбомная ориентация).bptf
Russian/Russian Print Templates/Книга - Только картинки (альбомная ориентация).bstf
Russian/Russian Print Templates/Книга - Только текст (альбомная ориентация).bptf
Russian/Russian Print Templates/Книга - Только текст (альбомная ориентация).bstf

Spanish/Spanish Print Templates/Libro - Solo imágenes (Horizontal).bptf
Spanish/Spanish Print Templates/Libro - Solo imágenes (Horizontal).bstf
Spanish/Spanish Print Templates/Libro - Solo texto (Horizontal).bptf
Spanish/Spanish Print Templates/Libro - Solo texto (Horizontal).bstf
Spanish/Spanish Print Templates/Libro - Texto a la derecha (Horizontal).bptf
Spanish/Spanish Print Templates/Libro - Texto a la derecha (Horizontal).bstf
Spanish/Spanish Print Templates/Libro - Texto a la izquierda (Horizontal).bptf
Spanish/Spanish Print Templates/Libro - Texto a la izquierda (Horizontal).bstf

Swedish/Swedish Interactive Templates/Skriva fritt.bptf
Swedish/Swedish Interactive Templates/Skriva fritt.bstf
Swedish/Swedish Interactive Templates/Skriva inledning-avslutning.bptf
Swedish/Swedish Interactive Templates/Skriva inledning-avslutning.bstf
Swedish/Swedish Interactive Templates/Skriva kategori-mening.bptf
Swedish/Swedish Interactive Templates/Skriva kategori-mening.bstf
Swedish/Swedish Interactive Templates/Skriva lätta sekvenser.bptf
Swedish/Swedish Interactive Templates/Skriva lätta sekvenser.bstf
Swedish/Swedish Print Templates/Bok - endast bild (liggande).bptf
Swedish/Swedish Print Templates/Bok - endast bild (liggande).bstf
Swedish/Swedish Print Templates/Bok - text endast (liggande).bptf
Swedish/Swedish Print Templates/Bok - text endast (liggande).bstf
Swedish/Swedish Print Templates/Bok - text höger (liggande).bptf
Swedish/Swedish Print Templates/Bok - text höger (liggande).bstf
Swedish/Swedish Print Templates/Bok - text vänster (liggande).bptf
Swedish/Swedish Print Templates/Bok - text vänster (liggande).bstf

UK/UK Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf
UK/UK Print Templates/Books and Presentations/Book - Picture Only (Landscape).bstf
UK/UK Print Templates/Books and Presentations/Book - Text Left (Landscape).bptf
UK/UK Print Templates/Books and Presentations/Book - Text Left (Landscape).bstf
UK/UK Print Templates/Books and Presentations/Book - Text Only (Landscape).bptf
UK/UK Print Templates/Books and Presentations/Book - Text Only (Landscape).bstf
UK/UK Print Templates/Books and Presentations/Book - Text Right (Landscape).bptf
UK/UK Print Templates/Books and Presentations/Book - Text Right (Landscape).bstf

US/US Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf
US/US Print Templates/Books and Presentations/Book - Picture Only (Landscape).bstf
US/US Print Templates/Books and Presentations/Book - Text Left (Landscape).bptf
US/US Print Templates/Books and Presentations/Book - Text Left (Landscape).bstf
US/US Print Templates/Books and Presentations/Book - Text Only (Landscape).bptf
US/US Print Templates/Books and Presentations/Book - Text Only (Landscape).bstf
US/US Print Templates/Books and Presentations/Book - Text Right (Landscape).bptf
US/US Print Templates/Books and Presentations/Book - Text Right (Landscape).bstf

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites?

Status: Helpful tip

Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. Here is the complete list:

  • amazonaws.com
  • bing.net
  • bm-svc-prod-sr.service.signalr.net
  • bm-services.azure-api.net
  • bmactivityuploadstorage.blob.core.windows.net
  • bmprodactivitystorage.blob.core.windows.net
  • bmrubprodstor.file.core.windows.net
  • boardmaker.onfastspring.com
  • boardmakeronline.com
  • boardmakerservices.com
  • cloudflare.com
  • goboardmaker.com
  • myboardmaker.com
  • mytobiidynavox.com
  • tdlicensing.com
  • tdvox.web-downloads.s3.amazonaws.com
  • tobiidynavox.com

 

For some configurations, the following domains must also be whitelisted:

  • *.boardmakeronline.com
  • *.boardmakerservices.com
  • *.myboardmaker.com
  • *.tdlicensing.com
  • *.tobiidynavox.com

What should I do if I cannot download new activities to the Boardmaker 7 Student Center or am having issues playing previously downloaded activities?

Status: Work in Progress

We are aware of an issue in the Boardmaker 7 Student Center that has prevented users from downloading new activities and disrupted the ability to play previously downloaded activities since the release on November 17th. We have solved some of these issues in a Services release in January, but we realize there are still issues that need to be resolved.

Why are my activities not syncing between the Editor and the myBoardmaker website?

Status: Work in Progress

We are aware that file sync is not working on some accounts. Some users are experiencing that newly created activities do not show in myBoardmaker > My Activities and some are experiencing updates to existing activities are also not being pushed the myBoardmaker site. Typically, the app shows the most recent version. Our team is working to resolve this issue as quickly as we can.

Why am I unable to download an activity when it’s details have been edited on myBoardmaker?

Status: Resolved 2/16/2021

Our team released a Site and Services Update that addressed this issue on the evening of February 16th.