CUSTOMIZE WITH SHOGUN

Boardmaker 7 Help

Boardmaker 7 Help

Boardmaker 7

Overview

Boardmaker FAQs & Guidance

We're aware of some issues preventing our customers from properly using Boardmaker 7 and would like to offer guidance. Start by selecting an area for answers to frequently asked questions.

Editor

Student Center

Curriculum

myBoardmaker

Editor

Student Center

Curriculum

myBoardmaker

Digital

Student Center

Curriculum

myBoardmaker

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

How do I update to Boardmaker Editor 7.2.0?

Users on Boardmaker Editor 7.1.0 will see an Update Available button in the Editor. Click Update Available and follow the prompts to Download and Update.

Users on version 7.0.4 or older will need to uninstall Boardmaker 7 Editor, download 7.2.0 from here, and then install. Chromebook users will update from Google Play Store, with no uninstallation necessary for Chromebooks.

Which templates are being added back?

Boardmaker7.2.0 re-introduces several templates that had previously been removed.For the full list ofavailable templates,click here

What changes will users see after installing the Boardmaker 7 Editor with the TD Updater?

Status: Helpful Tip

Customers will now be notified from inside the software when a new update is available and given the ability to control when new updates are applied, without the need for them to manually uninstall/reinstall to receive future updates.

Why is the TD Updater only available for Windows and Mac? What about Chromebook users?

Status: Helpful Tip

Chromebook users will continue to recieve updates to the Boardmaker 7 Editor through the Google Play Store.

How will I know if the TD Updater is working? Will you continue to provide announcments about new updates when they are released?

Status: Helpful Tip

We will continue to notify users of future Boardmaker 7 Editor improvements. In addition, users will now be notified of new updates directly through the Boardmaker 7 Editor application.

Is it possible for an IT department to turn off updates on instructors' machines?

Status: Helpful Tip

Yes. IT departments that deploy the software through a push install will have the ability to turn off "Auto Check for Updates" and "Auto Download Udpates" through optional paramerts that can be set during the push install. If the software is installed manually these settings can also be turned off directly through the TD Updater applications that gets installed with the application.

Can an IT department turn off automatic check/download updates for just the Student Center and not the Editor, or vice versa?

Status: Helpful Tip

No. Turning off Check for Updates and/or Automatically Download Updates turns them off for all Boardmaker 7 applications intalled on those devices. Please see our IT Deployment Guide for additional advanced installation support.

What Settings are available in the TD Updater?

Status: Helpful Tip

The TD Updater allows users to turn on/off Auto-Check for Updates and Auto-Download for Updates. When Auto-Check for Updates is turned off users will not be notified of new updates and will have to Check for Updates to see if a new update is available. When Automatically Download is turned off, new updates will not be downloaded until the user initiates the update.

What troubleshooting tools are available in the TD Updater?

Status: Helpful Tip

If an update is unsuccessful, the TD Updater will offer users the ability to Rollback and/or Repair. Rollback uninstalls the current version of the software and reinstalls the previous version if an user is having trouble using the software after an update. Note: This option will only be available for future updates. It is not possible to rollback to version 7.0.4 from version 7.1.0. Users will be given the option to Repair an update if the initial update fails. Using the repair option will reinstall the latest release version.

Why did you create a separate TD Updater tool instead of building the update functionality into the Boardmaker 7 Editor?

Status: Helpful Tip

The TD Updater was built as a separate application based on current best practices. Creating a separate tool also allows us to use the same update mechanism for the Boardmaker 7 Editor and, eventually the Boardmaker 7 Student Center, so that customers who are using both applications can update through a single tool.

How long will it take for the software to update when a new update is initiated?

Status: Helpful Tip

Update length will vary bases on an array of variables, including the size of the update, internet speed and bandwidth, computer specs, and the process used to deploy the update.

Does the Student Center also get updates through the TD Updater?

Status: Helpful Tip

Currently, the TD Updater is only available for the Boardmaker 7 Editor. The TD Updater may be made available for the Boardmaker 7 Student Center in a future release of the Student Center. Customers will be notified when this is available.

What happens if my computer shuts down while I am in the middle of downloading or applying an update?

Status: Helpful Tip

If the update is interrupted because of a system restart you will need to reinitiate the update through the application or through the TD Updater.

If I turn off updates for my instructors, how will I need to update their devices?

Status: Helpful Tip

Please see theBoardmaker 7 IT Deployment Guide for advanced installation support, including information on push controls and related parameters. 

Why does my entire screen turn white while using the Editor?

Status: Helpful Tip

We are aware ofa problem and working on a fix. In themeantime we have a workaround that is very often effective. Please see the guidehere. 

Why does my Editor show the rocket logo on the left, but the right side is blank?

Status: Resolved with release of 7.1.0

We implemented a fix for this in Boardmaker 7.1.0. If you haven’t yet updated, please update. If the problem persists after updating, please contact support.

What should I do if I can’t open some of the Activities to Go in my Editor?

Status: Helpful Tip

If you do not see thumbnails of Activities-to-Go activities you have added to your curriculum in the My Curriculumsection of theBoardmaker Editor, you may be able to access the activities in the Editor through the Open menu. Read this guidehere. 

Why aren’t my activities syncing between the Editor and website?

Status: Work in progress

The release of the 7.0.4 version of the Editor in July included many improvements to syncing. Best practices for syncing are: saving to correct folder, not using any special characters in the title, file sizes under 120MB, returning to the dashboard of the editor after saving, and allowing the Editor to stay open until the activity syncs.

Can I update to 7.2.0 when I choose?

Status: Helpful tip

Yes, but you won't be able to receive any additional updates to the software until you install 7.2.0.

How do I manually uninstall and reinstall Boardmaker 7?

Status: Helpful tip

Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you.

Windows

  • From the Windows start menu, open Settings on your device 
  • Select Apps 
  • Under the Apps & features section, select the Boardmaker 7 Editor and/or Boardmaker 7 Student Center
  • Click Uninstall 
  • You will be prompted to confirm that you wish to uninstall; select Uninstall again to confirm 
  • You will see a window that shows the progress of the uninstall. You may also be asked if you want to allow the software to make a change to your machine. Select Yes when you see this window 
  • After the software has been uninstalled, download the new versions here

 

Mac

  • In your Finder window, open Applications 
  • Select the Boardmaker 7 app icon then drag it to the trash can to delete 
  • In the Applications folder, select the Utilities Folder (this step only applies if on version 7.1.0 or higher) 
  • Double click “Uninstall TD Updater” (this step only applies if on version 7.1.0 or higher) 
  • Enter your admin password (this step only applies if on version 7.1.0 or higher) 
  • After the software has been uninstalled, download the new versions here .
  • At the end of installation, it will prompt you to drag the file into the applications folder
  • Once done, select move to trash.

What should I do if my PODD books aren’t working properly in Boardmaker 7?

Status: Work in Progress

We are currently experiencing issues in the conversion process and are working to resolve it as quickly as possible. Please visitour PODD in Boardmaker 7 page for assistance with PODD printing. 

Why is drag and drop lagging or not placing items?

Status: Helpful tip

Drag and drop works correctly if you have your monitor scaled at 100%, but if you change it to be higher than 100%, this will cause it to lag.

What was included in the latest Boardmaker 7 Editor Release?

Status: Released

To view the most updated release notes, clickhere. 

What is the latest version of the software and how do I check which version of the software I’m using?

Status: Helpful tip

Windows, Mac, Chromebook are now on version 7.2.0

Windows/Chromebook 

1. Open the Boardmaker 7 Editor  

2. Click the 3 lines menu button in the top left 

3. Scroll down, click “About Boardmaker 7 Editor” 

4. The version number will be listed in the window that pops up  

Mac  

1. Open the Boardmaker 7 Editor  

2. Go to the menu bar at the top of the screen and click "Boardmaker 7 Editor"  

3. Select “About Boardmaker 7 Editor”  

4. The version number will be listed below the logo on the window that pops up  

What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites?

Status: Helpful tip

Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. Here is the complete list here.

What should I do if it takes a long time for the Editor to load?

Status: Work in progress

We’re aware of this issue and are working to resolve it as quickly as possible.

What should I do if am getting an ‘initializing file handler’ error and then my Mac freezes?

Status: Resolved if you take these steps

Please update your operating system and this should quickly solve your issue. 

How do I save Boardmaker 7 activities when editing on a Chromebook?

Status: Resolved if you take these steps

We have created a support article on this topic.

How do I create a PDF or print from a Chromebook?

Status: Resolved if you take these steps

We have created a support article on this topic. 

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

Why does my screen go blank on my iPad with iOS 15.x after the first activity?

Status: Work in progress

We are aware of an issue for users who are using iPads on iOS 15.x or iOS devices that do not meet our requirements that causes the screen to go grey on the 2nd activity. Try tapping “Menu” twice as a workaround.

Can I update to 7.0.4 or 7.0.05 when I choose?

Status: Helpful tip

Yes, you could even choose to wait until after our next release and benefit from both releases via a singular update. Waiting for the next release will allow customers to uninstall and reinstall the solution once.

What are the steps customers will need to take to update to Boardmaker 7.0.4?

Status: Helpful tip

  • Mac and Windows Customers will need to uninstall all previous version of Boardmaker prior to installing 7.0.4
  • After the software has been uninstalled, download the new versions here
  • IOS and Chromebook users must use the App Store or Google Play Store 

What does “improved connection, authentication and network experience” mean and how does it relate to me?

Status: Helpful tip

Connection and authentication

Instructors: You will no longer have to go out to the browser to log into the app. This will reduce confusion since you will not be transitioned from app to browser then back again

ITs: Depending on how you have your network set up this may alleviate issues where settings are locked down and the application cannot access the correct URL (domain) to log in with the browser

Network Experience

Instructors: This may vary based on the settings

ITs: You will be able to adjust and tweak network/proxy settings directly through the application instance

How do I manually uninstall and reinstall Boardmaker 7?

Status: Helpful tip

Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you. 

Windows

  • From the Windows start menu, open Settings on your device  
  • Select Apps 
  • Under the Apps & features section, select the Boardmaker 7 Editor and/or Boardmaker 7 Student Center 
  • Click Uninstall  
  • You will be prompted to confirm that you wish to uninstall; select Uninstall again to confirm  
  • You will see a window that shows the progress of the uninstall. You may also be asked if you want to allow the software to make a change to your machine. Select Yes when you see this window  
  • After the software has been uninstalled, download the new versions here 
  • After the download is complete, double click on the file to run the installation 

Mac

  • In your Finder window, open Applications 
  • Select the Boardmaker 7 app icon then drag it to the trash can to delete 
  • After the software has been uninstalled, download the new versions here  
  • After the download is complete, double click on the file to run the installation. 
  • At the end of installation, it will prompt you to drag the file into the applications folder 
  • Once done, return to your desktop and drag the Boardmaker 7 Student Center DMG file to the trash can 

When I try to play Reading Avenue activities that have recordings, none of them are playing, why?

Status: Resolved with release 7.0.4

This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021.

What should I do if it takes a long time for the Student Center to load?

Status: Work in progress

We’re aware of this issue and are working to resolve it as quickly as possible

How do I check which version of the software I’m using?

Status: Helpful tip

Windows/Chromebook/Mac/iPad 

1. Open the Boardmaker 7 Student Center  

2. Click on the "Menu" button in the top left corner next to the 3 dots  

3. Select "Settings” then select “About"  

4. The version number will be listed  

What are the steps Chromebook customers will need to take to update to Boardmaker 7.0.5?

Status: Helpful tip

Chromebook customers will use the Play Store app to update. No uninstallation is necessary.

Why is Boardmaker 7.0.5 only available on Chromebook?

Boardmaker 7.0.5 addresses a small bug found only in Chromebooks.

What is included with 7.0.5 on Chromebook?

Release 7.0.5 corrected an issue with template availability on Chromebooks.

What was included in the latest Boardmaker 7 Student Center Release?

Status: Helpful tip

To view the most updated release notes, clickhere.

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

What should I do if I can’t open some of the Activities to Go in my Editor?

Status: Help Tip

If you do not seethumbnails of Activities-to-Goactivities you have added to your curriculum in the My Curriculumsection of theBoardmaker Editor, you may be able to access the activities in the Editor through the Open menu. Read this guidehere.                                                                                                                                                                                                                                                                                                                                                

What should I do if my images aren’t loading properly in Core First Learning, Expedition Education, Reading Avenue and Book Bridge? 

Status: Resolved 3/1/2021

All images are visible when playing Core First Learning, Reading Avenue, Book Bridge, and Expedition Education activities in the Boardmaker 7 Student Center and the legacy Boardmaker Student Center.

NOTE: Activities that are in a user’s playlist will not automatically be fixed. Users must remove the affected activities from their student and instructor playlists and reassign them to see the images.                                                                                                                                                                                                                                                                                                                                                          

I'm trying to use a template and it's not working. Do you have a list of templates that are broken?

Status: Work in Progress

Here is the list of Print and Interactive Templates by language that are currently broken and will be fixed in a coming release:

Australia/Australia Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf
Australia/Australia Print Templates/Books and Presentations/Book - Picture Only (Landscape).bstf
Australia/Australia Print Templates/Books and Presentations/Book - Text Left (Landscape).bptf
Australia/Australia Print Templates/Books and Presentations/Book - Text Left (Landscape).bstf
Australia/Australia Print Templates/Books and Presentations/Book - Text Only (Landscape).bptf
Australia/Australia Print Templates/Books and Presentations/Book - Text Only (Landscape).bstf
Australia/Australia Print Templates/Books and Presentations/Book - Text Right (Landscape).bptf
Australia/Australia Print Templates/Books and Presentations/Book - Text Right (Landscape).bstf

Danish/Danish Print Templates/Bog - kun billeder (landskab).bptf
Danish/Danish Print Templates/Bog - kun billeder (landskab).bstf
Danish/Danish Print Templates/Bog - kun tekst (landskab).bptf
Danish/Danish Print Templates/Bog - kun tekst (landskab).bstf
Danish/Danish Print Templates/Bog - tekst højre (Landskab).bptf
Danish/Danish Print Templates/Bog - tekst højre (Landskab).bstf
Danish/Danish Print Templates/Bog - tekst venstre (landskab).bptf
Danish/Danish Print Templates/Bog - tekst venstre (landskab).bstf

Finnish/Finnish Print Templates/Kirja - Pelkkä kuva (vaaka).bptf
Finnish/Finnish Print Templates/Kirja - Pelkkä kuva (vaaka).bstf
Finnish/Finnish Print Templates/Kirja - Pelkkä teksti (vaaka).bptf
Finnish/Finnish Print Templates/Kirja - Pelkkä teksti (vaaka).bstf
Finnish/Finnish Print Templates/Kirja - Teksti oikealla (vaaka).bptf
Finnish/Finnish Print Templates/Kirja - Teksti oikealla (vaaka).bstf
Finnish/Finnish Print Templates/Kirja - Teksti vasemmalla (vaaka).bptf
Finnish/Finnish Print Templates/Kirja - Teksti vasemmalla (vaaka).bstf

French/French Print Templates/Cahier de communication Core First 6x6.bptf
French/French Print Templates/Cahier de communication Core First 7x9.bptf
French/French Print Templates/Livre - Images (paysage).bptf
French/French Print Templates/Livre - Images (paysage).bstf
French/French Print Templates/Livre - Text à gauche (paysage).bptf
French/French Print Templates/Livre - Text à gauche (paysage).bstf
French/French Print Templates/Livre - Texte uniquement (paysage).bptf
French/French Print Templates/Livre - Texte uniquement (paysage).bstf
French/French Print Templates/Livre - Texte à droite (paysage).bptf
French/French Print Templates/Livre - Texte à droite (paysage).bstf

German/German Print Templates/Buch - Nur Bild (Querformat).bptf
German/German Print Templates/Buch - Nur Bild (Querformat).bstf
German/German Print Templates/Buch - Nur Text (Querformat).bptf
German/German Print Templates/Buch - Nur Text (Querformat).bstf
German/German Print Templates/Buch - Text links (Querformat).bptf
German/German Print Templates/Buch - Text links (Querformat).bstf
German/German Print Templates/Buch - Text rechts (Querformat).bptf
German/German Print Templates/Buch - Text rechts (Querformat).bstf

Italian/Italian Print Templates/Libro - Solo Figura (Orizzontale).bptf
Italian/Italian Print Templates/Libro - Solo Figura (Orizzontale).bstf
Italian/Italian Print Templates/Libro - Solo Testo (Orizzontale).bptf
Italian/Italian Print Templates/Libro - Solo Testo (Orizzontale).bstf
Italian/Italian Print Templates/Libro - Testo a destra (orizzontale).bptf
Italian/Italian Print Templates/Libro - Testo a destra (orizzontale).bstf
Italian/Italian Print Templates/Libro - Testo a sinistra (orizzontale).bptf
Italian/Italian Print Templates/Libro - Testo a sinistra (orizzontale).bstf

Norwegian/Norwegian Interactive Templates/Stemple - Små symboler.bptf
Norwegian/Norwegian Interactive Templates/Stemple - Små symboler.bstf
Norwegian/Norwegian Interactive Templates/Stemple - Store symboler.bptf
Norwegian/Norwegian Interactive Templates/Stemple - Store symboler.bstf
Norwegian/Norwegian Print Templates/Bok - Kun bilde (Landskap).bptf
Norwegian/Norwegian Print Templates/Bok - Kun bilde (Landskap).bstf
Norwegian/Norwegian Print Templates/Bok - Kun tekst (Landskap).bptf
Norwegian/Norwegian Print Templates/Bok - Kun tekst (Landskap).bstf
Norwegian/Norwegian Print Templates/Bok - Tekst venstre (Landskap).bptf
Norwegian/Norwegian Print Templates/Bok - Tekst venstre (Landskap).bstf
Norwegian/Norwegian Print Templates/Bok - Test høyre (Landskap).bptf
Norwegian/Norwegian Print Templates/Bok - Test høyre (Landskap).bstf

Polish/Polish Print Templates/Książka - tekst po lewej stronie, poziomo.bptf
Polish/Polish Print Templates/Książka - tekst po lewej stronie, poziomo.bstf
Polish/Polish Print Templates/Książka - tekst po prawej stronie, poziomo.bptf
Polish/Polish Print Templates/Książka - tekst po prawej stronie, poziomo.bstf
Polish/Polish Print Templates/Książka - tylko ilustracje, poziomo.bptf
Polish/Polish Print Templates/Książka - tylko ilustracje, poziomo.bstf
Polish/Polish Print Templates/Książka - tylko tekst, poziomo.bptf
Polish/Polish Print Templates/Książka - tylko tekst, poziomo.bstf

Portuguese-BR/Portuguese-BR Print Templates/Livro - Somente imagem (Paisagem).bptf
Portuguese-BR/Portuguese-BR Print Templates/Livro - Somente imagem (Paisagem).bstf
Portuguese-BR/Portuguese-BR Print Templates/Livro - Texto à direita (paisagem).bptf
Portuguese-BR/Portuguese-BR Print Templates/Livro - Texto à direita (paisagem).bstf
Portuguese-BR/Portuguese-BR Print Templates/Livro - Texto à esquerda (paisagem).bptf
Portuguese-BR/Portuguese-BR Print Templates/Livro - Texto à esquerda (paisagem).bstf
Portuguese-BR/Portuguese-BR Print Templates/Livro - somente texto (paisagem).bptf
Portuguese-BR/Portuguese-BR Print Templates/Livro - somente texto (paisagem).bstf

Russian/Russian Print Templates/Книга - Текст слева (альбомная ориентация).bptf
Russian/Russian Print Templates/Книга - Текст слева (альбомная ориентация).bstf
Russian/Russian Print Templates/Книга - Текст справа (альбомная ориентация).bptf
Russian/Russian Print Templates/Книга - Текст справа (альбомная ориентация).bstf
Russian/Russian Print Templates/Книга - Только картинки (альбомная ориентация).bptf
Russian/Russian Print Templates/Книга - Только картинки (альбомная ориентация).bstf
Russian/Russian Print Templates/Книга - Только текст (альбомная ориентация).bptf
Russian/Russian Print Templates/Книга - Только текст (альбомная ориентация).bstf

Spanish/Spanish Print Templates/Libro - Solo imágenes (Horizontal).bptf
Spanish/Spanish Print Templates/Libro - Solo imágenes (Horizontal).bstf
Spanish/Spanish Print Templates/Libro - Solo texto (Horizontal).bptf
Spanish/Spanish Print Templates/Libro - Solo texto (Horizontal).bstf
Spanish/Spanish Print Templates/Libro - Texto a la derecha (Horizontal).bptf
Spanish/Spanish Print Templates/Libro - Texto a la derecha (Horizontal).bstf
Spanish/Spanish Print Templates/Libro - Texto a la izquierda (Horizontal).bptf
Spanish/Spanish Print Templates/Libro - Texto a la izquierda (Horizontal).bstf

Swedish/Swedish Interactive Templates/Skriva fritt.bptf
Swedish/Swedish Interactive Templates/Skriva fritt.bstf
Swedish/Swedish Interactive Templates/Skriva inledning-avslutning.bptf
Swedish/Swedish Interactive Templates/Skriva inledning-avslutning.bstf
Swedish/Swedish Interactive Templates/Skriva kategori-mening.bptf
Swedish/Swedish Interactive Templates/Skriva kategori-mening.bstf
Swedish/Swedish Interactive Templates/Skriva lätta sekvenser.bptf
Swedish/Swedish Interactive Templates/Skriva lätta sekvenser.bstf
Swedish/Swedish Print Templates/Bok - endast bild (liggande).bptf
Swedish/Swedish Print Templates/Bok - endast bild (liggande).bstf
Swedish/Swedish Print Templates/Bok - text endast (liggande).bptf
Swedish/Swedish Print Templates/Bok - text endast (liggande).bstf
Swedish/Swedish Print Templates/Bok - text höger (liggande).bptf
Swedish/Swedish Print Templates/Bok - text höger (liggande).bstf
Swedish/Swedish Print Templates/Bok - text vänster (liggande).bptf
Swedish/Swedish Print Templates/Bok - text vänster (liggande).bstf

UK/UK Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf
UK/UK Print Templates/Books and Presentations/Book - Picture Only (Landscape).bstf
UK/UK Print Templates/Books and Presentations/Book - Text Left (Landscape).bptf
UK/UK Print Templates/Books and Presentations/Book - Text Left (Landscape).bstf
UK/UK Print Templates/Books and Presentations/Book - Text Only (Landscape).bptf
UK/UK Print Templates/Books and Presentations/Book - Text Only (Landscape).bstf
UK/UK Print Templates/Books and Presentations/Book - Text Right (Landscape).bptf
UK/UK Print Templates/Books and Presentations/Book - Text Right (Landscape).bstf

US/US Print Templates/Books and Presentations/Book - Picture Only (Landscape).bptf
US/US Print Templates/Books and Presentations/Book - Picture Only (Landscape).bstf
US/US Print Templates/Books and Presentations/Book - Text Left (Landscape).bptf
US/US Print Templates/Books and Presentations/Book - Text Left (Landscape).bstf
US/US Print Templates/Books and Presentations/Book - Text Only (Landscape).bptf
US/US Print Templates/Books and Presentations/Book - Text Only (Landscape).bstf
US/US Print Templates/Books and Presentations/Book - Text Right (Landscape).bptf
US/US Print Templates/Books and Presentations/Book - Text Right (Landscape).bstf

Introduction

We’re aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here’s a set of frequently asked questions and answers.

Question Answer

Why aren’t my activities syncing between the Editor and website?

Status: Work in progress

The release of the 7.0.4 version of the Editor in July included many improvements to syncing. Best practices for syncing are: saving to correct folder, not using any special characters in the title, file sizes under 120MB, returning to the dashboard of the editor after saving, and allowing the Editor to stay open until the activity syncs.

What is file syncing and what improvements have been made to it?

Status: Helpful tip

  • File syncing is the two-way transfer of files and activities between your computer and your web-based account
  • 7.0.4 corrected the following syncing issues:

1. Some accounts were not syncing between the Boardmaker 7 Editor and myBoardmaker.com, causing activities to not show correctly in myBoardmaker.com

2. Activities were missing in the My Boardmaker section of the Editor for some users

3. File sync restarts after interruption and stops syncing when the user logs out

What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites?

Status: Helpful tip

Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. View the complete list here.